The first thing we needed to do was to get in touch with the responsible parties in NTU i.e. the transport authorities.
- How we figured who to get in touch with
Technically, the transport falls under the Office of Housing & Auxiliary Services (HAS), indicated by the NTU website. (As shown below) Thus, this was what we did, and we sent an email to the email as stated. We also called the number as indicated—albeit multiple times—there were no replies. The emails to email@example.com similarly were of no use. There was no reply!
At the same time, while doing our primary research with our bus-stop-checking rounds, we found that the information boards also indicated another email (for there was a feedback survey ongoing).This email, SU-FEEDBACK@e.ntu.edu.sg which was directed to the Student Union of NTU. We sent them similar emails as well.
- Talking to the student union
The Student Union team responded in 5 days. The ones sent to firstname.lastname@example.org still had no replies. Thus we decided to go and try to lias with the student union instead since there were our only point of contact for now.
The first thing that we wanted to do was to meet up with them to have a good and concrete discussion. And since everything is always faster when meeting face-to-face, why not? However, despite multiple requests to meet or to liaise via whatsapp, we were turned down.
HAS to Mr Joseph Tan (who refused to answer our calls) and back to SU. There is nothing much we can do but to succumb to liaising with the SU. And that was what we did.
Also notice that throughout the emails with the SU, they refused to give a name to whom I was contacting with, despite me (Si Ying) hinting… “Sorry, I never got your name..”, “May I know who am I speaking with?”, “Hallo! (I don’t know your name)”…
We were on the verge of giving up. Who are these people. And why do they work so inefficiently.
But one day.
THE MYSTERY MESSENGER NOW HAS A NAME!!! HURRAY!!!
(This post does not address the contents of the email. But they do like our proposed ideas!)
One thing that they already implemented after our suggestion was to change the bus signs on the shuttle buses from A4 to A3 and to increase the brightness of the LED lights on those buses that have them.
We finally feel like this is going somewhere.